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Privacy Policy

1. Introduction

This Privacy Policy explains how Antique Collectors Edinburgh (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website (www.antiquecollectorsedinburgh.com) or make a purchase from us.
We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process the following types of information:

a. Information You Provide Directly

  • Name, billing and shipping address

  • Email address and telephone number

  • Payment information (processed securely via third-party payment gateways such as PayPal or Wix Payments – we do not store full card details)

  • Messages or correspondence you send us (e.g. through contact forms or email)

b. Automatically Collected Information
When you visit our website, certain information is collected automatically, including:

  • IP address and browser type

  • Device information and operating system

  • Pages visited, time spent, and referring websites (through cookies and analytics tools)

c. Cookies
Cookies are small files stored on your device that help us improve site performance and user experience. You can control or disable cookies through your browser settings.
For more information, see our Cookie Policy (you can create a short version linked here if needed).

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders, payments, and deliveries

  • Communicate with you regarding your purchase or enquiry

  • Provide customer service and support

  • Improve our website, products, and services

  • Comply with legal, tax, and accounting obligations

  • Send marketing communications (only if you have opted in)

We will never sell or misuse your data.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity: to process your orders and deliver purchased goods.

  • Legal obligation: to meet tax, accounting, and consumer protection requirements.

  • Legitimate interests: to improve our business and customer experience.

  • Consent: for email marketing or cookie-based tracking (where you have explicitly agreed).

5. Sharing Your Information

We only share your information with trusted third parties where necessary to fulfil your order or operate our business, including:

  • Payment processors (e.g. PayPal, Wix Payments)

  • Courier and postal services (e.g. Royal Mail, DPD, Evri)

  • Website hosting and analytics providers (e.g. Wix, Google Analytics)

All third parties are required to handle your data in accordance with UK GDPR and only for the purposes specified by us.
We will never sell, rent, or distribute your personal information to others for marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary for business, legal, or tax purposes.
Typically:

  • Order records are retained for up to 7 years (for accounting compliance).

  • Customer communications are kept for as long as necessary to resolve queries.
    After this period, data is securely deleted or anonymised.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to access – You can request a copy of the personal data we hold about you.

  • Right to rectification – You can ask us to correct inaccurate or incomplete information.

  • Right to erasure (“right to be forgotten”) – You can request deletion of your personal data.

  • Right to restrict processing – You can ask us to limit how we use your data.

  • Right to data portability – You can request transfer of your data to another service.

  • Right to object – You can object to processing for direct marketing or legitimate interests.

To exercise these rights, contact us at: info@antiquecollectorsedinburgh.com.
We will respond within 30 days as required by law.

8. Data Security

​We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.
All transactions are processed over secure (SSL-encrypted) connections, and stored data is kept on secure servers managed by Wix and our verified service providers.

9. Minors’ Data

Our website is not intended for use by individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If we become aware that we have inadvertently received data from a minor, it will be securely deleted.

10. International Data Transfers

As our website is hosted on Wix, which may store data on servers outside the UK, Wix maintains appropriate safeguards compliant with UK GDPR adequacy standards to ensure your data remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Modified” date.
Continued use of the site after any changes constitutes your acceptance of the new terms.

12. Contact Us

If you have any questions, concerns, or data access requests, please contact us at:
📧 antiquecollectorsedinburgh@gmail.com
📍 Edinburgh, Scotland, United Kingdom

If you believe your data protection rights have been violated, you may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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