Refund Policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns within 15 days of delivery.
To initiate a return, please contact us at info@antiquecollectorsedinburgh.com within 15 days of receiving your order.
We’ll guide you through the return process and provide the correct return address.
Eligibility for Refunds
To be eligible for a refund:
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The item must be returned in its original condition and packaging.
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The buyer is responsible for return shipping costs, unless the item arrived damaged or not as described.
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We recommend using a tracked and insured service for returns, as we cannot issue refunds for items lost in transit.
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Once we receive and inspect the returned item, a refund will be issued to your original payment method.
Damaged or Incorrect Items
If your item arrives damaged or not as described, please notify us within 48 hours of delivery.
Include photos of the item and its packaging so that we can resolve the issue promptly with a refund or replacement (if available).
Non-Returnable Items
Certain types of items cannot be returned, including:
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Gift cards or downloadable digital content
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Items that have been altered, cleaned, or damaged after delivery
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Custom or personalised items
Refund Processing Time
Refunds are typically processed within 1–2 business days of receiving the returned item.
Please note that your bank or payment provider may take additional time to post the credit to your account.
Contact
For all return or refund enquiries, please contact:
📧 antiquecollectorsedinburgh@gmail.com